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Dr. David Bray, FCC’s Chief Information Officer, orchestrated this transformation. He understood that making this IT vision into a reality would require introducing a myriad of challenges to how the FCC managed its IT systems and services. It would also involve affecting broader cultural change across the agency’s 18 different bureaus and offices. Most importantly, Bray recognized that the resources IT spent on maintaining existing systems were unsustainable and unacceptable for an organization that was supposed to be at the forefront of 21st century communications technology. The FCC’s IT division was lagging behind.
What has the FCC done to transform its IT infrastructure? How has the FCC Chief Information Officer cultivated a network of change agents? What is the FCC doing to cultivate a culture of risk-taking and experimentation? Dr. Bray, FCC Chief Information Officer, joined me on The Business of Government Hour to share his insights on these topics and more. The following is an edited excerpt of our discussion complemented with additional research.