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This agenda focuses on six trends driving change in government that address many of the pressing challenges government executives face in their efforts to transform government operations and enhance services:
Since we launched this agenda, many IBM reports from leading researchers have examined these issues from varying perspectives. I’ve highlighted a handful of key lessons learned from this research that have made a real impact on government:
Looking forward, the IBM Center is beginning to assess the next set of research priorities. Our assessment will take into account the multiple forces that will impact governments around the globe over the next decade, including changing demographics, globalization, and the expanded impact of technology. In addition to these factors, continued economic and budgetary constraints will place limits on the federal government’s ability to respond without a significant re-examination of its own activities and operations. Such an examination could reflect lessons learned from how many businesses address swiftly changing forces, focusing on a few long-range priorities that can provide a path toward positive change.
Efficiency and effectiveness ultimately enable government to work with and promote private sector actions that support nationally important goals. Indeed, the nation faces important choices over the next decade, in areas that include education, health care, economic growth, sustainability, and national security.
Identifying ways to achieve key mission results in these or other areas is only the first step toward achieving sustained transformation in the public sector. For agencies to move forward, they must develop and implement reforms that promote sound practices in and across agencies, as well as the right set of incentives and opportunities for collaboration with citizens and businesses that work with and are served by government.
The IBM Center looks forward to continued dialogue with our government partners, colleagues in academia, and all stakeholders on how best to address these challenges through research to inform effectiveness.