Managing Mission-Critical Government Software Projects: Lessons Learned from the HealthCare.gov Project

 

Managing Mission-Critical Government Software Projects: Lessons Learned from the HealthCare.gov Project

Tuesday, November 14th, 2017 - 15:43
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Co-Author: Justin Brumer

Recognized as one of the most politically contentious laws in American history, the Affordable Care Act (ACA) became law on March 23, 2010. However, ACA’s implementation was soon threatened by the serious missteps of HealthCare.gov, specifically the launch of the federally facilitated marketplace (FFM).

Overseeing the implementation and management of HealthCare.gov, the Centers for Medicare and Medicaid Services (CMS) (an agency within the U.S. Department of Health and Human Services [HHS]) was charged with the responsibility to ensure website functionality. However, when enrollment began, users nationwide encountered difficulties in accessing and using the website. It would soon be discovered that the launch was a catastrophic failure with only six people signing up for health insurance on the first day.

After investigating the roll-out, many experts identified a lack of project management fundamentals as a key reason for the failure. In this article, we analyze the project challenges, the factors that contributed to the failed website launch, and the lessons learned that may help future government software projects avoid such failures.

Read the entire article.

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