This is a case study of how the U.S. Department of Labor (DOL) developed and implemented strategies to reduce improper payments in the Unemployment Insurance (UI) program. This study details the DOL’s innovative approach to improve outcomes and performance related to improper payments, which is an area of operational risk that has been identified as a legislative priority. One prominent agency within the DOL is the Employment and Training Administration (ETA), which administers the UI program.

The UI program plays key roles in supporting businesses, communities, and the economy. The program is a jointly administered federal-state program that has helped to soften the impact of economic downturns and bring economic stability to communities, states, and the nation since its creation in 1935. The UI program provides unemployment benefits to eligible workers who are unemployed through no fault of their own and meet other state law eligibility requirements.

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