The Social Intranet: Insights on Managing and Sharing Knowledge Internally


The Social Intranet: Insights on Managing and Sharing Knowledge Internally

Monday, July 18th, 2016 - 8:52
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This research report introduces the concept of the social intranet—the use of in-house social networking technologies for employees of a government organization only— and how these technologies are designed and used in the public sector.

As opposed to social media tools used to engage external audiences for educational and informational purposes, social intranets are slowly spreading in government to support internal knowledge creation, sourcing, and sharing activities.

Components of a Social Intranet Site

Social intranet sites either use open source tools or proprietary systems developed specifically for use in one organization. They are hosted on the organization’s own servers and are not accessible to outsiders. They allow employees to import external information from the Internet and share it on
the intranet. Some of the most common components include:

  • Wikis
  • Blogs
  • Microblogging
  • Tagging and bookmarking tools
  • Social networking
  • Other components
  1. Social analytics technologies for reports on how content was accessed
  2. File sharing
  3. Collaborative workspaces for geographically-dispersed employees to interact with each other on a joint project

Read the complete article.

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