Using Mobile Apps in Government

 

Using Mobile Apps in Government

Monday, July 18th, 2016 - 8:53
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Apps are programs designed specifically for mobile devices like smartphones, tablets, and wearables.

With the explosive growth of mobile devices, apps have become commonplace since Apple introduced them for iPhones in 2008. There are close to 4 million apps available. The app economy has burgeoned with billions of downloads. Nearly 90 percent of a mobile user’s time is spent on apps.

The growth of mobile devices and apps presents new opportunities in the public sector. Schadler, Bernoff, and Ask argue that there is a mind shift in the mobile environment, in which a person expects that “I can get what I want in my immediate context and moments of need.”

The proliferation of mobile phones is also narrowing the digital divide in terms of access to online services. The ownership of smartphones, and dependence on them for Internet access, is especially high among minority groups. African Americans and Hispanic adults spend more time on apps than the average user. Low-income households are also more likely than high-income households to depend on smartphones for online access. The greater accessibility of smartphones to traditionally underserved populations raises the prospects of delivering social services through apps.

There are two broad types of government apps that are discussed in the report:

  • Enterprise-focused apps are mainly for internal use within a public organization. They are accessible only to employees and operate within secure firewalls established by the organizations.
  • Citizen-oriented apps are intended for external use. They are accessible to anyone who seeks to use government services.

Read the complete article.

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