Weekly Roundup: January 29 – February 2, 2018

Friday, February 2nd, 2018 - 12:35
John Kamensky Citizen Satisfaction Rises.  NextGov reports: “Citizen satisfaction reached an 11-year high last year, rising 2.5 percent to 69.7 according to the American Customer Satisfaction Index, which rates federal agencies annually on a 0 to 100 scale.”

Drivers transforming government: Engagement

Wednesday, December 13th, 2017 - 12:27
Note:  The IBM Center recently released Seven Drivers Transforming Government, a series of essays exploring key drivers of change in government.

Citizen Engagement: A Pathway for Government Reform

Monday, April 3rd, 2017 - 14:16
I recently participated on a citizen engagement roundtable with leaders from a variety of agencies, moderated by FCW, as part of a broader set of panels on citizen engagement (see FCW's summary here).

Mobile Solutions Can Drive Citizen Engagement for Government

Wednesday, October 5th, 2016 - 10:58
Wednesday, October 5, 2016 - 10:41
Lori Victor Feller, Mobile and Apple Partnership Leader, IBM Global Business Services, is the main blogger for this post.  

The Responsibility of Government in Building Civic Engagement

Tuesday, September 6th, 2016 - 13:55
Tuesday, September 6, 2016 - 12:35
We should all see it as part of our civic duty to contribute toward the common good. However, many people do not connect with the governing process in a meaningful way. Perhaps this is where government can do more by further engaging citizens and driving civic awareness. Fortunately, there are a number of ways, already tested at multiple levels of government, that citizens can interact with public organizations and contribute to improved services for all.  Such examples are summarized below, and provide excellent models for government to enhance citizen engagement.

Citizen Engagement in the Public Sector – How do you Define Value?

Wednesday, August 24th, 2016 - 10:03
Tuesday, August 23, 2016 - 13:15
Mark Fisk is the lead author for this article.  Mark is a Partner within IBM's Global Business Services division. Citizen Engagement #CitizenCentricGov I recently attended the Center for The Business of Government's CIO Leadership Forum and found myself coming out of the session trying to reconcile several different points of view presented on Citizen Engagement.

Citizen Engagement in the Government – Where to Start?

Wednesday, May 18th, 2016 - 11:34
Wednesday, May 18, 2016 - 11:10
Mark Fisk is the lead author for this article.  Mark is a Partner within IBM's Global Business Services division.

Citizen-Centric Healthcare: Can Citizens Improve Healthcare?

Monday, April 25th, 2016 - 13:45
Thursday, April 21, 2016 - 12:08
Blog Co-Author: Lisa Manning is a consultant with IBM's Global Business Services   By putting the user at the center, organizations can focus resources and initiatives on providing the best and most needed services. This “citizen-centric” approach takes citizens from passive recipients to active contributors through methods like design thinking, co-creation, and even analytics. This approach can benefit not only the system as a whole but also allows citizens to take ownership of their experience.

What Citizen Engagement Looks Like in the Digital Age: A Conversation with Jason Goldman, White House Chief Digital Officer

Friday, April 22nd, 2016 - 10:51
Friday, April 22, 2016 - 10:37
Michelle Cullen, Senior Editor within IBM, recently had the opportunity to sit down with Jason Goldman, the first Chief Digital Officer of the White House, to discuss his Office’s online engagement strategy and outreach. Jason was part of the Blogger team acquired in 2003 by Google, where he worked as a product manager until 2006.

Driving Citizen-Centric Engagement

Wednesday, April 6th, 2016 - 10:22
Tuesday, April 5, 2016 - 13:47
Mark Fisk is the lead author for this article.  Mark is a Partner within IBM's Global Business Services division.