Using Innovation and Technology to Improve City Services

Thursday, April 9th, 2015 - 12:27
In this report, Professor Greenberg examines a dozen cities across the United States that have award-winning reputations for using innovation and technology to improve the services they provide to their residents. She explores a variety of success factors associated with effective service delivery at the local level, including:

What Does It Really Take to Get Things Done?

Wednesday, March 11th, 2015 - 0:00
Wednesday, March 11, 2015 - 17:02
A recent survey of 400 global company CEOs found that executing their company's strategy heads their list of challenges. Related studies show two-thirds to three-quarters of large organizations struggle to implement their strategies. What these studies found sounds very familiar to what seems to occur in government, as well.

ICYMI: Looking Back at 2014

Monday, December 29th, 2014 - 12:23
Monday, December 29, 2014 - 11:17
My goal in blogging has been to provide context, insight, and inspiration on government management challenges for public sector managers, especially at the U.S. federal level.  Following are blog posts from the past year organized around several themes, largely reflecting the trends reflected in the IBM Center’s research agenda.  Hope you find this useful! Government Performance

Transforming Acquisition for the Future

Monday, November 10th, 2014 - 14:24
Monday, November 10, 2014 - 12:55
(This article was previously published by Government Executive and was written with Kymm McCabe of ASI Government.) The recent series of columns “3 Myths That Cripple Acquisition” stressed that acquisition transformation, not just reform, is critical to enable the federal government to effectively lead in the Collaboration Age.  Now it’s time to chart a course forward toward such transformation.

A Guide for Making Innovation Offices Work

Wednesday, October 22nd, 2014 - 7:54
In this report, Burstein and Black examine the recent trend toward the creation of innovation offices across the nation at all levels of government to understand the structural models now being used to stimulate innovation—both internally within an agency, and externally for the agency’s partners and communities. Based on research into a broad range of federal, state, and local innovation offices, the authors identify six different models for how an innovation office can operate:

What Do We Know About Inter-Organizational Networks?

Wednesday, September 24th, 2014 - 10:14
Wednesday, September 24, 2014 - 10:05
Government and non-profits have already been pioneering the use of collaborative networks over the past two decades to solve complex societal challenges such as clean waterways, reducing child abuse, serving the mentally ill in the community, and reducing smoking.  Much of this pioneering work has been done without a roadmap of what works and when using networks is more effective than relying on traditional hierarchies or the marketplace to achieve public goals.  The descriptive and theoretical literature to guide practitioners is growing rapidly, but without guideposts as to what

Weekly Round-up: September 12, 2014

Friday, September 12th, 2014 - 10:50
Friday, September 12, 2014 - 09:58
 John Kamensky OMB Updates  OMB posted third quarter performance progress updates for cross-agency and agency-specific priority goals on  In an accompanying blog post, OMB director Shawn Donovan highlights some specific accomplishments.

Weekly Round-up: September 5, 2014

Friday, September 5th, 2014 - 11:03
Friday, September 5, 2014 - 10:41
John Kamensky

Leading the Defense Health Agency: Interview with Lt. Gen. (Dr.) Douglas Robb, director, Defense Health Agency

Friday, August 15th, 2014 - 12:07
Friday, August 15, 2014 - 09:42
Across the country healthcare systems are focused on ways to reduce variation in care, improve patient safety and more effectively use health information technology to improve clinical decision-making and outcomes. The Military Health System isn’t immune to such changes. In fact, within the military, there are additional imperatives for designing an integrated health system which includes more joint operations as a way to meet its aims of readiness, improving the health and care of people it serves, and doing this while managing costs.

Assessing Trust in Cross-Agency Networks

Friday, July 18th, 2014 - 13:45
Friday, July 18, 2014 - 13:40
Increasingly, addressing public management challenges requires the use of collaborative networks across a range of agencies and non-governmental organizations. For example, the Obama Administration has designated a series of projects as “cross agency priority goals” and put networks in place to manage them. A lot of literature and practical experience show that a key element of success in any collaborative effort is the ability to create and sustain trust among stakeholders.