A Guide to Critical Success Factors in Agile Delivery

Thursday, January 16th, 2014 - 14:31
Many complex IT programs are encumbered by requirements that continually change over lengthy time frames. The results are often cost overruns and schedule delays. As a result, desired mission objectives are not achieved.

What Is the Public's Role in Government?

Wednesday, January 8th, 2014 - 17:47
Wednesday, January 8, 2014 - 16:40
So, who are we?  Customers?  Taxpayers? Citizens?  Or something else?  And how should government managers respond, given the differences implied by these various roles?  A recent academic article by Georgia State University professor John Clayton Thomas provides some useful context, as well as practical guidelines for public managers.

Trend Six: Leadership

Tuesday, December 10th, 2013 - 13:06
Tuesday, December 10, 2013 - 10:09
Governments today face serious, seemingly intractable public management issues that go to the core of effective governance and leadership -- testing the very form, structure, and capacity required to meet these problems head-on. These challenges run the gamut from the 2008 near-meltdown of the global financial system to the Y2K challenge, pandemics, ending veteran homelessness, and natural or man-made disasters. Many are difficult to anticipate, get out in front of, and handle. In most manifestations, they do not follow orderly and linear processes.

From Data to Decisions III

Monday, November 11th, 2013 - 16:04
Today’s senior managers are tempted to begin analytics programs before determining the mission-essential questions they are seeking data to answer.  Older data-based analytics efforts often grew out of the discoveries of line employees who made connections and saw patterns in data after receiving new software or hardware that helped them make sense of what they were studying.

Four Elements That Promote Effective Coordination

Wednesday, October 9th, 2013 - 9:45
Wednesday, October 9, 2013 - 09:40
“Interagency coordination is an essential ele­ment of effective public leadership,” writes Dr. Andrea Strimling Yodsampa in a new report for the IBM Center on effective practices for interagency coordination, using U.S. civil-military coordination efforts in Afghanistan between 2001- 2009 as a case study.

Coordinating for Results: Lessons from a Case Study of Interagency Coordination in Afghanistan

Tuesday, October 8th, 2013 - 11:29
This report focuses on interagency coordination and thus differs from many earlier IBM Center reports that have examined the use of collaboration.  Dr. Strimling Yodsampa notes that, when agencies collaborate, they work side by side toward a shared goal. When they coordinate, they still maintain their organizational autonomy and independence of action, but they deliberately align resources, capabilities, strategies, and implementation in support of shared goals.

Previous Center Newsletters

Thursday, October 3rd, 2013 - 14:14
Interested in reviewing one of our previous newsletters?  Below is a listing of previous newsletters.  Sign up to receive our e-newsletters in the future. Enterprise Risk Management and How Inspectors General Work with Agencies and Congress - May 18, 2015
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Health IT - Better Healthcare at Lower Cost? Interview with Dr. Farzad Mostashari, National Coordinator for Health IT

Tuesday, September 17th, 2013 - 10:12
Tuesday, September 17, 2013 - 09:16
This week marks the 8th annual National Health IT Week --a virtual event offering all healthcare stakeholders an opportunity to unite under one banner, expressing the benefits that health information technology (IT) brings to U.S. healthcare.

Collaborating to Make a Difference

Monday, September 16th, 2013 - 10:05
Monday, September 16, 2013 - 09:49
In May, the VA announced a partnership with two veterans service organizations --  the Disabled American Veterans and The American Legion -- to reduce the backlog of claims for veterans benefits by encouraging the filing of “fully developed claims.”  Such claims can be expedited in half the time it takes to process a regular claim.

Collaboration Between Government and Outreach Organizations: A Case Study of the Department of Veterans Affairs

Wednesday, September 11th, 2013 - 13:40
In this report, Drs. Lael Keiser and Susan Miller examine the critical role of non-governmental outreach organizations in assisting government agencies to determine benefit eligibility of citizens applying for services.  Many non-profits and other organizations help low-income applicants apply for Social Security, Medicaid, and the Supplemental Nutritional Assistance Program (SNAP, or food stamps).