Performance Management

 

Performance Management

Agency Priority Goals: Playing Hide and Seek

Tuesday, February 21st, 2012 - 11:06
Tuesday, February 21, 2012 - 09:56
According to OMB:  “Twenty-four major Federal agencies have . . .identified a limited number of two-year Agency Priority Goals in the FY2013 budget, aligned with their strategic goals and objectives. Agency Priority Goals target areas where agency leaders want to achieve near-term performance acceleration through focused senior leadership attention. The Administration has also adopted a limited number of Cross-Agency Priority Goals to improve cross-agency coordination and best practice sharing.”

Congressional Oversight of Performance

Wednesday, December 14th, 2011 - 11:44
Wednesday, December 14, 2011 - 10:39
The Government Accountability Office (GAO) released a set of briefing slides, “Managing for Results:  Opportunities for Congress to Address Government Performance Issues,” which it is using to bring Members of Congress and their staffs up to speed on  the government’s “performance management framework” and how they can use performance information gleaned from agencies to “address challenges facing the federal government.”

Mission-Focused Analytics

Wednesday, November 30th, 2011 - 16:01
Wednesday, November 30, 2011 - 14:53
“It’s like peeling back an onion.  You cry a bit, then peel another layer and cry some more.”  That’s how Michelle Snyder, deputy chief operating officer of the Center for Medicare and Medicaid Services (CMS), metaphorically describes the use of powerful data analytic tools.

The Three Hats of Mission Support Leaders

Thursday, November 10th, 2011 - 11:00
Thursday, November 10, 2011 - 09:56
And the question was raised none too soon – President Obama that morning issued an executive order, “Promoting Efficient Spending,” directing more cuts in administrative costs, on top of the $2.1 billion already ordered, according to Government Executive.

Agency Customer Service Plans

Tuesday, November 1st, 2011 - 11:32
Tuesday, November 1, 2011 - 11:27
The Executive Order gave agencies until the last week of October to provide their plans to the Office of Management and Budget, and last week the plans were delivered and posted on OMB’s governmentwide performance website.  As originally envisioned, the emphasis would be on the use of technology to improve customer service, and the agencies plans reflect that approach.

Getting Government to Use Performance Data

Tuesday, October 11th, 2011 - 9:57
Tuesday, October 11, 2011 - 09:48
Will the third time be a charm?  Moynihan and Lavertu dig behind the data to find out why the first and second efforts to embed the use of performance information into the government faltered, and offer hints as to whether the most recent effort – the GPRA Modernization Act of 2010 -- will do any better. Background

Smart Streamlining

Tuesday, October 4th, 2011 - 10:37
Tuesday, October 4, 2011 - 10:33
Austerity budgets are intimidating to face.  But done right, they can be a lever for needed innovations. Here are two reports that offer similar advice.  One is from an historical perspective; the other is based on ongoing austerity initiatives. Making Smart Cuts.  The Partnership for Public Service released a report with lessons from the 1990s budget cutting era. 

Shared Services: Measuring the Benefits and Ensuring They Are Realized Part IIof II

Friday, September 30th, 2011 - 10:21
Wednesday, September 28, 2011 - 09:51
We discussed two key benefits provided by Shared Services and how these benefits might mitigate strategic challenges. Today, we are going to go over the three remaining key benefits. Key benefit #3: Improve customer service

Shared Services: Measuring the Benefits and Ensuring They Are Realized Part I of II

Wednesday, September 28th, 2011 - 13:18
Thursday, September 1, 2011 - 13:15
Over the next two posts, we will be sharing what organizations should incorporate into their scope and overall strategic goals to get the most out of a Shared Services implementation. Measuring the benefits and ensuring they are realized

Getting People to Solve Problems Without You

Tuesday, August 30th, 2011 - 11:18
Tuesday, August 30, 2011 - 11:11
The September 2011 issue of the Harvard Business Review has a great article, “Smart Rules:  Six Ways to Get People to Solve Problems Without You,” by Yves Morieux, which provides useful advice to busy managers in large organizations.  While he focuses solely on private sector companies, the insights and lessons he offers are clearly relevant to the public sector.  This is especially true when it comes to implementing President Obama’s