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How to Prevent Soft-targeting in Government Performance Management Systems

Monday, December 11th, 2017 - 15:05
It is, therefore, hardly surprising that the preference for “soft-targets” is a near universal phenomenon. Anyone designing a government performance management system (GPMS) must assume we humans have a preference for soft targets. Given this seemingly reasonable assumption about human behavior, the key to designing an effective GPMS lies in creating protocols that tend to create incentives for those covered by the GPMS in such a way that the pursuit of one’s own ‘self-interest’ promotes the desired ‘public interest.’ I have found following design elements to be helpful in this regard.