Workforce

 

Workforce

Customer Service Bill Is Resurrected

Wednesday, April 25th, 2012 - 14:36
Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public.  Now that citizen satisfaction with government services is under 20 percent, a new law may turbo charge the emphasis if it is passed, since it would tie customer service to employees’ performance ratings. Background

Four Methods for Creating Thriving Employees

Monday, February 6th, 2012 - 11:05
Monday, February 6, 2012 - 10:00
Their article doesn’t focus on creating happy employees but rather “thriving” employees.  They say the focus should not be on creating contentment but engagement. After all, “contentment” connotes a degree of complacency, note the authors of the article.

The Three Hats of Mission Support Leaders

Thursday, November 10th, 2011 - 11:00
Thursday, November 10, 2011 - 09:56
And the question was raised none too soon – President Obama that morning issued an executive order, “Promoting Efficient Spending,” directing more cuts in administrative costs, on top of the $2.1 billion already ordered, according to Government Executive.

Shared Services: Managing People in the Shared Services Equation

Wednesday, October 19th, 2011 - 10:51
Wednesday, October 19, 2011 - 10:46
To achieve the potential cost savings and operational efficiencies desired, organizations must establish both an organizational structure and a governance structure that collectively support this new service delivery model. Organizational Structure

A Guide to Collaborative Competencies

Thursday, September 22nd, 2011 - 9:41
Thursday, September 22, 2011 - 09:37
The non-profit Policy Consensus Initiative, in collaboration (how fitting!) with the 26-member University Network for Collaborative Governance, have developed a “Guide to Collaborative Competencies.” The guide draws “upon the collective knowledge and vast experience of the Network to provide an overview of the concrete skills needed to initiate and participate in collaborative approaches for public issues.”  The

IBM Center 2011 Call for Research Report Proposals

Sunday, September 11th, 2011 - 11:14
Since creation of the IBM Center for The Business of Government more than 13 years ago, it has been our goal to help public sector executives and managers address real-world problems by supporting leading researchers who produce empirical evidence to inform the debates about whether particular management approaches will improve government performance.

Engaging a Multi-Generational Workforce: Practical Advice for Government Managers

Thursday, June 9th, 2011 - 14:39
The American workplace, the federal government workplace included, is undergoing a significant transition that presents both serious challenges and tremendous opportunities. As a result, today’s managers face an unprecedented set of challenges. As organizations prepare for the coming generational shift, they need to take full advantage of the knowledge of their experienced workers, while at the same time rethinking old para digms about what work is and how it gets done.

Seven Management Imperatives

Wednesday, June 8th, 2011 - 22:11
Posted by: 
Based on these insights and trends, this forum presents seven management imperatives that government leaders and public managers must pursue in order to successfully manage in this new environment.

The Multi-Generational Workplace

Tuesday, February 1st, 2011 - 14:34
Tuesday, February 1, 2011 - 13:16
This is the challenge of leading in a multi-generational workforce, which now spans four generations, and is increasingly driven by rapid technological changes that have changed the nature of work and how it gets done.

Did You Telework Today?

Tuesday, January 18th, 2011 - 10:21
Tuesday, January 18, 2011 - 09:12
There are enormous benefits that can result from telework:  improved employee retention and reduced sick leave, cost savings from reduced use of office space and utilities, and reduced pollution from commuting. . . . and yes, the ability to work from home when it snows!  In fact, a study by the Telework Research Network claims potential savings of about $3.8 billion a year if all eligible federal employees participated.
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