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Today, governments have access to a variety of tools to successfully implement agency programs. For example, Data Analytics—especially of financial data—can be used to better inform decision making by ensuring agencies have the information they need at the point of time that it can be most effective. In addition, governments at all levels can more effectively address risks using new Risk Management approaches. And finally, Shared Services can not only save money, but also stimulate innovation, improve decisionmaking, and increase the quality of services expected by citizens.
The IBM Center has published a variety of reports related to these topics and accordingly, we have brought key findings on these topics together in the compilation that follows. We welcome your thoughts on these issues, and look forward to a continued dialogue with government leaders and stakeholders on actions to help agencies achieve their mission effectively and efficiently.