b'BUSINESSOFGOVERNMENT.ORGn m r v G f o s s e e n tu B e h i n o e T s The Businessof Government WINTER2019 / 20203From the Executive Director4From the Editors Desk8Conversations with Leaders Rupa Bhattacharyya Tom Brandt Allison BrigatiU.S. Department of JusticeU.S. Internal Revenue Service U.S. General Services Administration29Insights 54Forum 68Perspective73Viewpoints92Management104 Research Abstracts Bonnie Glick Nancy Potok Edwin RademakerU.S. Agency for International Development Office of Management and BudgetPort of Rotterdam AuthorityAl Short Dr. Louis W. Uccellini Margaret WeichertWashington Metropolitan Area National Weather Service Office of Management and BudgetW I NTER 2019 Transit Authority Conversations with Government Leaders Changing the Way Government Does Business'