b'ManagementRecommendations This report demonstrates the need for an enterprise approach Drawing from research and practice on strategicthat clearly defines a national strategic vision for veterans planning, interagency collaboration, and related areas, thiscare; identifies short-, medium-, and long-term planning report offers the following set of recommendations to movegoals across the federal government; and establishes formal towards an enterprise approach. coordination mechanisms to drive effective coordination and execution. From this follows a necessity to develop an Create and use a broad, enterprise interagencyenterprise approach that aligns efforts of the VA, its federal, collaboration mechanism of sufficient scope andstate, and community partners, and the array of veteran-leadership seniority to guide overall policy, planning, andserving nonprofits and human service organizations across implementation of federal veterans services and care. the country into the better system that the public and Define, plan, and monitor progress toward the deliverypolicy experts have demanded for years, if not decades of comprehensive support for veterans. (Carter, 2017).Ensure existing federal-wide efforts to support veterans are engaged effectively according to agency roles, missions, and areas of comparative advantageas wellImproving the Delivery of Services and Care foras provide sufficient leadership authority to execute Veterans: A Case Study of Enterprise Government their charge.by Matthew Hidek, Nathaniel Birnbaum, Nicholas Armstrong,Create regular forums to engage community-basedZachary S. Huitinkstakeholders, leverage their insight and expertise, and align plans and service delivery strategies to complement and empower community-based efforts.Identify, acquire, and deploy information technologybusinessofgovernment.orgtools and data management structures to support enterprise planning.SummaryFederal-wide planning is necessary, without question,businessofgovernment@us.ibm.comto set clear priorities, allocate resources, and create a comprehensive approach to provide care and supportive assistance. This report presents five building blocks and related actions to improve the delivery of services and(202) 551-9342care for veterans through an enterprise approach. Foremost among them is establishing a unifying system of governance and strategic planning that spans the federal government, and integrates state and local governments, and private and nonprofit sector stakeholders, to pursue national goals. Yet, while VA strategic plans clearly identify the need for collaborative partnerships at the federal, state, and community levels in practice, the functioning of veteran service networks at the community level still operate largely independent from a federal planning process with a deep-rooted dependence on centralized planning and policy coordination.WINTER 2019 / 2020 IBM Center for The Business of Government 103'