b'InsightsProviding Mission-Support Services Across Government: Insights from Allison Brigati, Deputy Administrator, U.S. General Services Administration By Michael J. KeeganOver the last seven decades, theWhat are GSAs current strategic priorities? nations population has more than doubled. The price of real estate inWe have four priorities. Our first priority is to save major cities has skyrocketed and supertaxpayer money through better management of federal real computers have gone from fillingestate. The second priority is to establish GSA as the three-story rooms to fitting in yourpremiere provider of efficient and effective acquisition pockets. The world has become vastlysolutions across the federal government. Our third priority more interconnected and federalinvolves improving the way federal agencies buy, build, and agencies are striving to match the pace of change, evolvinguse technology. Lastly, we want to design and deliver to meet new domestic and global challenges and better serveexpanded shared services within GSA, and across the federal the American public. government to improve performance and save taxpayer money.The U.S. General Services Administration (GSA) is working with federal agencies on multiple fronts to save taxpayerWould you briefly describe the mission, continued evolution, dollars and improve the efficiency and effectiveness of theand operational footprint of the U.S. General Services federal government. This unique mission support role tiesAdministration?back to GSAs founding in 1949 when President Truman sought to create one agency to help the federal governmentGSAs mission is to deliver value and savings in real avoid senseless duplication, excess cost, and confusionestate acquisition, technology, and other mission support in handling supplies and providing space. Today, GSAservices across government. In July 2019, we celebrated our fulfills this mission, pursuing a wide range of programs that70th anniversary. As we reflected on the agencys history, it is support partner federal agencies with their real property,amazing to see how stable our mission has been over the procurement, information technology, and shared years. President Truman established the agency in 1949 services needs.wanting to create an agency to help the government avoid senseless duplication, excess cost, and confusion in handling What are GSAs strategic priorities? How is it providingsupplies and providing space. While the mission has been mission support services to federal agencies? Allison Brigati,quite steady, we are always evolving in not just how we deputy administrator at GSA, joined me on The Business ofdeliver on this critical mission support role for the Government Hour to share her insights on these topics andgovernment, but also in what we deliver.more. The following is an edited excerpt of our discussion, complemented with additional research. An example of how we have evolved over the last few years, we have been keenly focusedas a result of positive policy and industry shiftson customer experience and data driven policy and decision making. If not the first, we were one of 34 www.businessofgovernment.org The Business of Government'