b'Situational leadership resonates with me. It refers to when the leader ormanager of an organization must adjust styles to fit the development level of the followers he is trying to influence. Al ShortImportant to us today is the emergence of the Internet ofWe also see data as a way to attract a strong workforce. We Things (IoT). From the standpoint of big data and analytics,are focusing on building a flexible, secure, resilient, highly we are focusing on how we need to respond to IoT. We areavailable data centercrucial to Metro-IT. We need the best pursuing an enterprise data management (EDM) strategypeople with the right skills in order to make this IT vision to establish and institutionalize data quality methods anda reality. By enhancing workforce capabilities, we hope to practices. The goal is to establish models for enterprisemake Metro an employer of choice. data and information flowturning high quality, accurate and relevant data into information that facilitates a good decision-making process. Another key focus for us is the data lake enterprise decision support system, as outlined in our Enterprise Decision Support Systems (EDSS) Strategy. Its purpose is to establish a data consolidation platform through enterprise data lake infrastructurewhich includes associated data hygiene, data quality, and data governance. Through our systems and sensors, we can collect a wealth of data and then draw inferences in order to make better decisions. Can you give examples of how improving data management helps you make better decisions?Twenty years ago, when you installed a fan, all you had was on/off, exhaust, or supply, right? Four bits of information about that fan. You install a fan now it provides you all kinds of data about temperature, RPMs, its overall performance. Multiply this by hundreds of devices with thousands and tens of thousands of sensors. Our task now is to establish an infrastructure capable of processing that data into useful information to support making even smarter decisions.Another example: we are pursuing a Fare Modernization Strategy. Its goal is to enhance and implement an innovative, easy-to-use, simplistic solution that provides a secure, convenient, ridership-friendly solution over multiple end points. The ridership is always looking for options when it comes to their fare payment choices. Technological innovations and mobile applications render versatile ridership terminals for fare collection and management. WINTER 2019 / 2020 IBM Center for The Business of Government 47'