b'ViewpointsCognitive Enterprise: Transforming Delivery of Government Services By Andrew FairbanksMy favorite place to take my daughters when they wereand experience music, the implementation of cognitive growing up was the Sony Wonder Technology Lab in Newenterprise technologies are now transforming the ways in York City. The museum had a display case that includedwhich products are created and services are delivered.every step in the evolution of each of their core technologies: music players, cameras, phones. You could see in one 50-footOpportunities for Changecase the progression from Alexander Graham Bells firstThe government sector is one of the ripest markets for telephone to the rotary dial phone to the first cell phone (alladoption of the cognitive enterprise. There are numerous use nine pounds of it) to current nanotechnology. It provided acases in which cognitive technologies can radically change fascinating fossil record of the fact that at each 10-yearthe ways in which services are delivered, improving mission interval, we made significant transformations in technologyeffectiveness while simultaneously reducing cost to taxpayers. that transformed the power and impact of technology and itsThese opportunities cut across the spectrum, from defense impact on civilization.and homeland security to benefits administration and grants.Today we are in the early stages of the next step in theIn the world of defense, the United States government is evolution of technology. The rapid maturation of artificialstanding up the Joint Artificial Intelligence Center (JAIC) to intelligence, machine learning, and sensor technology isexplore, pilot, and deploy artificial intelligence to enhance enabling organizations across all sectors to exponentiallymission readiness, improve efficacy of operations, and improve the effectiveness and efficiency of their operations.streamline administrative processes. Services and combatant Just as the advent of mobile technology changed thecommands are using sensor data, weather data, algorithms, ways in which we communicate and digital technologynatural language processing, and image recognition changed the ways in which we take pictures, create videos, 86 www.businessofgovernment.org The Business of Government'