Improving Customer Service

In the 1990s, the Clinton-Gore Reinventing Government effort thought the answer was “yes.”  President Clinton issued a customer service executive order in 1993 followed up in 1995 with a memo to institutionalize the initiative.

Is Open Gov 1950 Stymieing Open Gov 2010?

The Federal Records Act of 1950 creates a framework to manage agency records.  It puts the National Archives and Records Administration in charge of oversight of the system and NARA determines the historical value of federal records and operates Federal Records Centers around the country.

Congress Hits "Refresh" Button on Results Act

Senator Tom Carper (D-DE) summarized the need for a refresh when he introduced his bill with bipartisan support:  "Producing information does not by itself improve performance and experts from both sides of the aisle agree that the solutions developed in 1993 have not worked.”

GAO: Challenges of Using Web 2.0 in Government

In its testimony, GAO found that 22 of the 24 major federal agencies have a presence on Facebook, Twitter, and YouTube. “However, agency use of these technologies also may present risks associated with properly managing and protecting government records and sensitive information, including personally identifiable information.”  Key challenges include:
 
Privacy and Security Challenges

Weekly Roundup: April 24-28, 2017

IT Modernization Bill Re-Introduced.  NextGov reports: “Rep. Will Hurd, R-Texas, plans to introduce legislation today designed to help federal agencies update their aging technology—and this time, it has White House backing. . . .

Weekly Roundup: May 22 - May 26, 2017

Michael J. Keegan

GSA chief: Central IT fund is a start, not a remedy. While President Trump's budget proposal includes a $228 million investment for a general IT modernization fund, the head of the agency overseeing the fund sees the initial investment as more of a proof of concept than a panacea.

 

Weekly Roundup: June 12 - 16, 2017

John Kamensky

OMB Burden Reduction. Federal News Radio reports: “The Office of Management and Budget is cleaning out its policy closet and in its first sweep found 59 data reporting requirements that are no longer necessary. . . . Of those 59 requirements, 50 have been rescinded and nine have been modified or suspended for the near future.”

A Dismal GAO Assessment – But a Ray of Hope

But there was a ray of hope embedded in GAO’s report.  The opening section assesses agencies’ progress in working together across organizational boundaries, noting “Many of the meaningful results that the federal government seeks to achieve . . .

Weekly Roundup: October 16-20, 2017

John Kamensky

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