Citizen Engagement in the Public Sector – How do you Define Value?

Mark Fisk is the lead author for this article.  Mark is a Partner within IBM's Global Business Services division.

Citizen Engagement #CitizenCentricGov

I recently attended the Center for The Business of Government's CIO Leadership Forum and found myself coming out of the session trying to reconcile several different points of view presented on Citizen Engagement.

Successful IT Modernization Drives Business Outcomes

Federal Chief Information Officers, like their private sector CIO counterparts, lead the integration of information technology and organizational strategy.  CIOs must balance the daily needs of operational IT across their enterprise with how IT can contribute to longer term mission goals, while at the same time overseeing policy and resources for IT in a challenging fiscal environment.  U.S.

Introducing the Center’s New Global Fellow -- Lt. Gen. (Retired) Dr. Jeffrey Talley

Public sector leaders in many countries can benefit from adapting effective practices in how to manage programs effectively in an increasingly complex and interdependent world, how to provide for security given a broad range of global threats, and how to integrate defense and civilian capabilities to protect and serve citizens while also respecting privacy and civil liberties.  In recent months, the IBM Center for The Business of Government has begun to expand our focus to the broader global community, working with government leaders and stakeholders who seek dialogue, study, and practical

“Actionable Cybersecurity” – A Key Strategy for Government and Industry CIOs

Federal Chief Information Officers, like their private sector CIO counterparts, lead the integration of information technology and organizational strategy.  CIOs must balance the daily needs of operational IT across their enterprise with how IT can contribute to longer term mission goals, while at the same time overseeing policy and resources for IT in a challenging fiscal environment.  U.S.

The Management Roadmap: How the Next Administration Can Hit the Ground Running from Day One

On November 8, the President-elect will begin the next phase of the transition to power that culminates with Inauguration Day on January 20, 2017.  The next Administration will have a tremendous opportunity to drive change that improves mission performance across government, in ways that can positively impact millions of lives across the Nation across a broad range of mission areas – including health care for citizens, stewardship of natural resources, and delivery of benefits with financial integrity.

Improving the Framework for Managing Cybersecurity Policy

Below are ideas that I shared on this topic yesterday as part of a panel discussion with the White House’s Commission on Enhancing National Cybersecurity.

Background 

The policy framework that governs Federal IT with respect to cybersecurity has many pieces. Major laws include:

Mobile Solutions Can Drive Citizen Engagement for Government

Lori Victor Feller, Mobile and Apple Partnership Leader, IBM Global Business Services, is the main blogger for this post.

 

Establishing The Center’s Leadership Fellow

Government leaders today have an opportunity to address serious public management issues that go to the core of effective governance and leadership, meeting seemingly intractable problems head-on.  Complex public sector challenges do not follow orderly and linear processes, and governments operate in an environment of limited resources while responsibilities seem to have increased (e.g., homeland security, home loan modifications, cybersecurity).

Getting it Done: Helping New Government Leaders Succeed

In 2009, the IBM Center for The Business of Government released Getting It Done: A Guide for Government Executives as a guide for new leaders, especially new political appointees. This book helped new government executives acclimate quickly to the world of public service as practiced in Washington, D.C., and it contained a series of short strategic discussions about “dos and don’ts,” along with insights about working with key stakeholders from experienced political executives. Getting It Done was revised and reissued as a second edition in 2013.

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Executive Director
IBM Center for The Business of Government
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Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Chair of the Cybersecurity Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Member of the Auburn University Center for Cyber and Homeland Security Board of Directors, Member of the American University IT Executive Council, and Co-Chair of the Senior Executives Association Community of Change for Governance Innovation; previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Federal Information Security and Privacy Advisory Board, and two-time Cybersecurity commission member with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues. Finally, Mr. Chenok serves as an Adjunct Associate Professor with the LBJ School of Public Affairs at the University of Texas in Austin, teaching at the school's Washington, DC Center. 

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.

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