Associate Professor
Department of Political Science and Truman School of Public Affairs University of Missouri
Colombia, MO 65211
United States
(573) 882-8282

Lael R. Keiser is an Associate Professor in the Department of Political Science and in the Truman School of Public Affairs at the University of Missouri, where she teaches courses on public policy and public administration. Her research focuses on policy implementation in public agencies with a focus on Social Security Disability, Veterans Disability Compensation, and public education. She has published articles in journals such as the Journal of Public Administration Research and Theory, Journal of Public Policy and Management, Public Administration Review, the American Political Science Review and the American Journal of Political Science. In 2013 she was awarded the Rita Mae Kelly Award by the American Society for Public Administration, given for research contribution to gender-related issues, as well as the Herbert Simon Award by the Midwest Political Science Association given for significant contributions to the scientific study of bureaucracy. She also won the 2013 National Academy of Public Administration/Wilder School award for scholarship in social equity. She has received the Herbert Kaufman Award for the best paper presented in public administration at the American Political Science national conference three times (1998, 2001, 2009).

Keiser serves on the editorial board for the Journal of Public Administration Research and Theory and is a former member of the Executive Council, Public Administration Section of the American Political Science Association (APSA). She recently served as Program Chair, Public Administration Section for the APSA 2013 national conference.
Keiser completed her Bachelor of Arts in political science at Lawrence University and her master’s degree and PhD in political science from the University of Wisconsin, Milwaukee.

University of Missouri

Lael R. Keiser is an Associate Professor in the Department of Political Science and in the Truman School of Public Affairs at the University of Missouri, where she teaches courses on public policy and public administration. Her research focuses on policy implementation in public agencies with a focus on Social Security Disability, Veterans Disability Compensation, and public education.

Collaboration Between Government and Outreach Organizations: A Case Study of the Department of Veterans Affairs

In this report, Drs. Lael Keiser and Susan Miller examine the critical role of non-governmental outreach organizations in assisting government agencies to determine benefit eligibility of citizens applying for services.  Many non-profits and other organizations help low-income applicants apply for Social Security, Medicaid, and the Supplemental Nutritional Assistance Program (SNAP, or food stamps).