This edition of the Business of Government magazine highlights strong leaders with the right talent who are charged with executing the business of government. These leaders are responsible for a vast array of government missions that comprise a significant chunk of the federal government budget.
In his second inaugural address,
President Abraham Lincoln spoke of the
tragedies of the Civil War and society’s
need to unify and “to care for him who
shall have borne the battle and for his
widow, and his orphan....”
Knowing best practices and having the right policies doesn’t necessarily translate into desired operational improvements on the front line. So, what does it take for people on the front line to do the right thing?
Government agencies can improve services and save money by implementing a shared services model. But recent experience from a UK government demonstrates that it requires strong leadership and commitment to digital services.