Weekly Roundup: January 23-27, 2017

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The IBM Center's Weekly Roundup highlights articles and insights that we found interesting for the week ending January 27, 2017.

On the Radio Hour

Jordan Tama
Assistant Professor, School of International Service
American University

In the magazine

Transforming VA’s IT Organization to Better Serve Veterans: Insights from LaVerne Council, Assistant Secretary for Information Technology and Chief Information Officer, U.S. Department of Veterans Affairs
In his second inaugural address, President Abraham Lincoln spoke of the tragedies of the Civil War and society’s need to unify and “to care for him who...

On the blog

Weekly Roundup: February 20-24, 2017
Friday, February 24, 2017 - 16:15
Articles from across the Web that we at the IBM Center for The Business of Government found interesting for the week of...
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Effective decision-making will be a critical element for the new administration to address key priorities quickly and effectively.
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Government operations will be transformed through cognitive solutions and cloud platforms. This transformation will improve program outcomes, enhance citizen interaction, enable regulatory compliance, and lower operational costs
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What is the Federal Invest in What Works Index? What can be done to better integrate evidence and rigorous evaluation in decision-making? How can federal agencies increase and enhance their evaluation capacity? Join host Michael J. Keegan as he explores these questions and so much more with John Bridgeland and Bruce Reed, Senior Fellows at Results for America.
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A pair of Singapore-based researchers recommend jettisoning four conventional practices for improving customer service. I’m not sure I totally agree, but they are worth hearing out.
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With the coming change in Administrations, solidifying agile as an effective and go-to approach will help to strengthen the management of programs, both now and in the future.
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Articles from across the Web that we at the IBM Center for The Business of Government found interesting, week of April 4-8, 2016
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The “pay for success” movement in the non-profit world is starting to take hold at the federal, state, and local levels. But a prerequisite is having some way of measuring success – and ensuring the funding models encourage it.
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Many states have invested in data, tracking, and evaluation to improve state agencies’ performance in child welfare programs, which serve a vulnerable segment of the population that includes abused and neglected children.
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I’m a fervent advocate of the use of performance information as an important management and decision making tool. So, it’s not a natural act for me to raise this kind of question.
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The IBM Center's Weekly Roundup highlights articles and insights that we found interesting for the week ending March 25, 2016
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