Earlier this year, the IBM Center for The Business of Government and the Partnership for Public Service co-hosted a roundtable on innovation. The focus was how the next administration can use innovation to support the achievement of their priorities, how new agency leaders drive and sustain innovation, and how to enhance customer experience, and support empowerment of citizens and businesses.
Government has made great strides in creating pathways for innovation over the last several years. The next Administration faces the challenge of how to leverage the continuously accelerating pace of change to make the government more effective. Disciplined and replicable models of innovation will help new leaders drive better customer service, increase citizen engagement, deliver efficiencies and improve outcomes.