NASA wants to concentrate its limited resources on deep-space exploration and cede lower-Earth orbit to a burgeoning commercial space sector. Achieving these two goals requires transformational change. The shuttle successor partnership with the private se
With the release this week of the 2016 Federal Invest in What Works Index, I had the opportunity to talk with John Bridgeland and Bruce Reed, Senior Fellows at Results for America on The Business of Government Hour. Here are some of their key insights on
On Wednesday, November 9, the new President-elect and his or her transition team will begin to make what promises to be an unrelenting barrage of decisions.
Government operations will be transformed through cognitive solutions and cloud platforms. This transformation will improve program outcomes, enhance citizen interaction, enable regulatory compliance, and lower operational costs.
Significant benefits can be achieved by establishing a sound IT Governance program at an organization, including strong security. Below are examples and lessons learned from organizations that have implemented or improved their IT Governance programs. The
A pair of Singapore-based researchers recommend jettisoning four conventional practices for improving customer service. I’m not sure I totally agree, but they are worth hearing out.