Building and Maintaining Customer Trust in Government Services

In the Gettysburg address, President Abraham Lincoln made famous the reference to “government of the people, by the people, for the people.” He did so at the height of the Civil War, a time when belief in the United States was fractured almost to the point of no return. While the nation has come a long way since 1863, the faith Americans have in the federal government is at a new sustained low.

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