Improving Service Delivery in Government with Lean Six Sigma

Since the passage of the government Performance and Results Act of 1993, there has been increased interest in the federal government on improving service delivery and delivering results. Dr. Maleyeff’s report is a comprehensive review of how public sector managers can use Lean Six Sigma to improve the execution and delivery of results. Dr. Maleyeff’s report sets forth specific actions that public sector managers can take in starting and implementing Lean Six Sigma projects, and provides the reader with a description of the Lean Six Sigma deployment process from program development to project implementation. Managing for Performance and Results