Transformation of the Department of Defense's Business Systems
The Department of Defense launched an ambitious effort to transform its vast network of back office mission support systems in 2001. It has since invested large amounts of funding in the effort. What progress has been achieved to date? What has been its impact? This report provides answers and insights into these questions as it assesses the progress of this effort. The authors, who have extensive experience in Defense reforms, also offer recommendations on leadership, governance, and management steps that the new Administration may want to undertake to ensure the Department's business transformation efforts are meaningful.