The Use of the Internet in Government Service Delivery

Submitted by on Thu, 03/12/2009 - 20:00
Reports
PDF icon InternetServiceDelivery.pdf
Steven A. Cohen
William B. Eimicke
This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and...

This report examines the use of e-commerce and the Internet in government service delivery and communications. A national study was conducted that included a content analysis of the best federal, state, and local websites. The study describes and compares the ways in which government agencies are using the Web to improve the delivery of services. Technology and E-Government