Priscilla Regan

Dr. Regan is a Professor in the Department of Public and International Affairs at George Mason University. Prior to joining that faculty in 1989, she was a Senior Analyst in the Congressional Office of Technology Assessment (1984-1989) and an Assistant Professor of Politics and Government at the University of Puget Sound (1979-1984).

Bernhard Zaglmayer

Bernhard Zaglmayer is a scientific researcher at the K.U. Leuven (Catholic University of Leuven), where he works mainly for the European section of the Institute of Social Law, organized as the Research Unit on European Social Security (RUESS), and for the European Institute for Social Security. He has previously been involved in projects related to European social security for the Council of Europe and the European Commission, in particular “twinning programs” that aim to support civil servants of the new European Union member states in the implementation of European Commission law.

Paul Schoukens

Paul Schoukens is Professor of Social Security Law (Comparative, International and European) at the K.U.Leuven (Catholic University of Leuven). He is general coordinator of the European Institute of Social Security, a scientific association with more than 400 members across Europe. Within the K.U.Leuven, he is working for the European section of the Institute of Social Law, organized as the Research Unit on European Social Security (RUESS). He mainly teaches subjects on European, international, and comparative social security law.

John J. Callahan

John J. Callahan, was a Visiting Fellow at the Brookings Institution during 2001. He previously served as Assistant Secretary of Management and Budget, Chief Financial Officer, and Chief Information Officer of theU.S. Department of Health and Human Services from 1995 until 2001. During that time he also served as Acting Commissioner of the Social Security Administration. In 1997, Dr. Callahan served on the President’s Management Council(PMC). He was appointed vice chairman of the Chief Financial Officers Prior to his work at HHS, Dr.

Bernhard Zaglmayer

Bernhard Zaglmayer is a scientific researcher at the K.U. Leuven (Catholic University of Leuven), where he works mainly for the European section of the Institute of Social Law, organized as the Research Unit on European Social Security (RUESS), and for the European Institute for Social Security. He has previously been involved in projects related to European social security for the Council of Europe and the European Commission, in particular “twinning programs” that aim to support civil servants of the new European Union member states in the implementation of European Commission law.

Gerald Ray, Social Security Administration: Conversations on Using Analytics to Improve Mission Outcomes

How do you measure and improve the performance of a group of people who see themselves as experts at what they do? This is the challenge that faced Gerald Ray, who set out to improve the performance of the Social Security Administration’s 1,500 administrative law judges in order to speed their decision-making process and improve the accuracy of their decisions. He set out to do this using analytic tools and targeted training sessions. An Interest in Analytics and Law. Mr. Ray’s interest in applying analytics to the law started when he attended law school.

How May I Help You?

Instead of the bike, I got a note from the postman saying it was too big for the delivery truck and I had to pick it up at the local post office.  But which one?  There were three in the local Zip Code.  Calls to each referred me to a national 1-800 number which said there was a 20-minute wait.  After 40 minutes, a very polite and very helpful person came on the line and gave me the right post office (which wasn’t one of the three).

Was I satisfied with my customer service?  Yes.  Was I satisfied with my customer experience?  No.

The Open Government Dialogue

With little fanfare, the While House announced that 29 agencies launched their Open Government weblinks on schedule (per an OMB directive), on Saturday, February 6th. Virtually all of them also invited citizens to participate in a dialogue on how they could improve their approaches to transparency, participation, collaboration, and innovation.

Cloud Forecasting

Yes, it is cloudy and raining this week, and the media has been reporting a glut of stories about cloud computing already. But the IBM Center has released a new report “Moving to the Cloud: An Introduction to Cloud Computing in Government” that is targeted to executives, not technologists.

Social Security in the BRIC Countries

Social security is a well-established part of the societal landscape in traditional westernized countries. There are a variety of approaches, and there are substantial differences between the operation of social security under the predominantly insurance-based (or Bismarckian) systems and the social assistance (Beveridge) systems. But both were developed and matured in the context of the industrialization of societies and both reflect the need to provide social protection in mass-scale workforces.

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