General Manager, North America Strategy & Transformation
IBM
6710 Rockledge Drive
Bethesda, MD 20817
United States

Mr. Morales has experience in providing consulting services to both the private and public sector. Prior to joining IBM, he was a Partner with PricewaterhouseCoopers Consulting and prior to PwC, he was with Coopers & Lybrand LLP. Mr. Morales also worked as Manager of Operations for a major international pharmaceutical company. At IBM, he has managed several large-scale reengineering and change implementation efforts, including the corporate-wide reengineering of Banc-One and the reengineering effort for W.R. Grace, both in the United States and in Latin America.

In the public sector, Mr. Morales led the multi-site reengineering effort for the Naval Aviation Systems Command and more recently, led several consulting engagements at the Federal Deposit Insurance Corporation. Mr. Morales' primary areas of expertise include operational business management, change management, and strategy development. His functional areas of expertise include financial management, sales and marketing and manufacturing. He has written articles on benchmarking the manufacturing process and Process Driven Change. He has been the keynote speaker at several conferences on strategy and reengineering; most recently at the American Chamber of Commerce.

Mr. Morales is editor of the book, Managing for Results: 2005, published in 2005 by Rowman & Littlefield, which provides recent research and insights on the use of performance measures to achieve local government and national goals. He holds a BS degree from Princeton University in Mechanical and Aeronautical Engineering, and an MSM from the Massachusetts Institute of Technology, Sloan School of Business. Mr. Morales was formerly President of the Board for the Rock Spring Cooperative Pre-school. He is married with two children

Albert Morales

Mr. Morales has experience in providing consulting services to both the private and public sector. Prior to joining IBM, he was a Partner with PricewaterhouseCoopers Consulting and prior to PwC, he was with Coopers & Lybrand LLP. Mr. Morales also worked as Manager of Operations for a major international pharmaceutical company. At IBM, he has managed several large-scale reengineering and change implementation efforts, including the corporate-wide reengineering of Banc-One and the reengineering effort for W.R. Grace, both in the United States and in Latin America.

Ten Challenges Facing Public Managers

The IBM Center is looked to as a source for starting dialogues on a broad range of public management topics. For the past ten years, we have studied the critical changes that are underway at all levels of government in the United States and around the world. Along the way, the Center has helped frame a number of significant management policy issues facing government.

Competition, Choice, and Incentives in Government Programs

Since the 1980s, the language used around market-based government has muddied its meaning and polarized its proponents and critics, making the topic politicized and controversial. Competition, Choice, and Incentives in Government Programs hopes to reframe competing views of market-based government so it is seen not as an ideology but rather as a fact-based set of approaches for managing government services and programs more efficiently and effectively.

Managing for Results 2005

The 'managing for results' movement that began in the early 1990s has now reached adolescence and is creating new challenges for government managers. After spending years creating planning and performance-measuring systems, managers and policy makers now need to focus on how to use performance information to make data-driven decisions. Managing Results for 2005 describes—through a series of case studies—the progress being made in federal, state, and local governments in managing for results.