Submitted by TFryer on Fri, 01/19/2018 - 15:43
Customer Service. Federal News Radio interviewed GSA’s Martha Dorris about progress on the Administration’s goal to improve customer experience with government services. She says GSA is developing a digital “Voice of the Customer” toolkit for agencies that include a range of electronic approaches, such as the pilot “Feedback USA” button for instant feedback, and digital analytics to assess 4,000 federal websites. The Shrinking Millennials. According to Federal News Radio, :Federal agencies are finding it increasingly more difficult to recruit and retain younger employees. . .
Submitted by TFryer on Fri, 01/19/2018 - 15:23
Developing Common Success Metrics for VA-DOD Health Records. According to FedScoop: “The Department of Veterans Affairs and the Pentagon need to better track their efforts to share health information, according to a new report from the Government Accountability Office.” GAO says the two departments have developed guidance to move toward standardization, but have yet to develop metrics to track whether progress is being made. Useful: FCC RoboCall App. According to FedScoop, the Federal Trade Commission sponsored a contest to find the best way of blocking robocalls.
Submitted by TFryer on Fri, 01/19/2018 - 15:20
Former federal budget officer Doug Criscitello participated on a panel on budget reform recently, in a room packed with concerned finance professionals. He noted: “It is clear the key practitioners in the field are desperate for improvements in a process that has not only failed taxpayers in recent years but has also hindered the ability of government finance professionals to plan and execute the financial management programs of their agencies in a responsible way.” It may take years before such reforms are possible, but what happens in the meanwhile?
Submitted by TFryer on Fri, 01/19/2018 - 11:27
John Kamensky IT Acquisition Gets “Killer Apps.” According to Federal News Radio, GSA has posted several “killer apps” that acquisition officers can use to speed IT-related purchases “An automated contract finder and cost calculator are just two of the tools GSA leadership touted as reasons why the government acquisition community should explore the online portal and provide feedback, said Laura Stanton, acting assistant commissioner for GSA’s Office of Strategy Management.” Predicting the Unpredictable.
Submitted by TFryer on Fri, 01/19/2018 - 11:03
A cross-agency initiative to Benchmark and Improve Mission-Support Operations has been underway since early 2013 when it was announced by the Office of Management and Budget (OMB). Today, the preliminary results of the effort are being used to inform discussions between agencies and OMB in their first-ever “FedStat” meetings on how well are agencies managing their administrative functions and ultimately delivering on strategic objectives.
Submitted by TFryer on Fri, 01/19/2018 - 10:46
But design thinking is so much more than a physical product. It is a way of thinking. For example, if you were asked to design a new vase, you might come up with myriad product designs. But if instead you were asked to design a new way to display flowers in your home, you would likely focus instead on creating an experience, not a product. Background. Jon Kolko, the director of the Austin Design Center, shares his insights about design thinking in the September issue of Harvard Business Review.
Submitted by TFryer on Thu, 01/18/2018 - 14:33
Try Before You Buy. In a Government Executive column, Shelley Metzenbaum writes: “Well-designed small-scale testing can help government achieve greater impact not only at a lower cost but also in more fair, understandable ways. Government should embrace “test marketing” as a business-as-usual management practice, not an exceptional event.” Mid-Level Rotations.
Submitted by TFryer on Thu, 01/18/2018 - 14:24
The Government Accountability Office is mandated by law to track the progress of agencies’ implementation of the Government Performance and Results Modernization Act of 2010. It’s summary highlights “mixed progress” but the report’s details show a great deal of progress. The report covers a range of issues, summing up a series of related reports over the course of the past year. But the core issue is: are agencies using performance data to make decisions? The track record hasn’t been promising.
Submitted by TFryer on Thu, 01/18/2018 - 14:20
OMB Releases Updated Agency Priority Goals. OMB director Shaun Donovan announced the Administration’s final set of two-year agency priority goals (APGs) as required by the GPRA Modernization Act of 2010. The 92 goals, listed on performance.gov, include new as well as continuing efforts. VA Sets BHAG (Big, Hairy, Audacious Goal) for Its APG. According to NextGov, the Tom Allin, chief veteran experience officer for the Department of Veterans Affairs, has set an audacious Agency Priority Goal: 90 percent of veterans will trust VA to meet its commitments – by September 30, 2017.
Submitted by TFryer on Thu, 01/18/2018 - 13:52
Maryland StateStat Tweaked by New Governor. The Baltimore Sun reports that the nationally-recognized program of data-driven progress reviews, pioneered by then-governor Martin O’Malley, has been tweaked by his successor, Larry Hogan. According to the Sun: “Hogan issued an executive order creating the Governor’s Office of Performance Improvement, calling it an "important step" in his administration's effort to reduce waste and bureaucracy. Staffing has been reduced and the scope of the office has been expanded. Utah On-Line.