IBM Center for The Business of Government

Blog Author:  Chuck Royal, Associate Partner, Data and Technology Transformation

As AI continues to change how government operates, this series will explore the applications of AI in the public sector, innovative case studies, use cases, and the potential impact on governance, service delivery, and citizen engagement.

In the first blog post, six aspects of public engagement were introduced.  These aspects draw from examples from the William D. Ruckelshaus Center (a collaborative policy and research center that facilitates the resolution of complex public policy challenges in Washington State and beyond) and the author’s two decades of research, training, and practice in public engagement and collaboration.

Back in September of 2024, the IBM Center for The Business of Government gathered a group of 30 experts in the realm of Artificial Intelligence, to consider and discuss the benefits and challenges of AI in the public sector. Over the course of the last several months, the wisdom garnered from that exciting gathering has been distilled in a series of blog posts.

Abundant opportunities exist for Al-driven transformation of critical federal government programs to enhance efficiency, strengthen citizens’ trust in government, and bolster national security. For example, secure industry-hosted shared services platforms, for functions like human resources, represent a significant opportunity for agencies to rapidly tap the efficiency benefits of technologies like AI.