Our Blogs

Improving Outcomes in Government through Data and Intelligent Automation

Pressure to do more with less, improve efficiency and reduce costs while meeting citizen needs is challenging government agencies. Intelligent Automation (IA) meets this challenge by transforming work while enabling the workforce to perform more effectively and efficiently.  Agencies are beginning to make IA fundamental to transforming workflows and achieving the mission.

The IBM Center for The Business of Government and the Partnership for Public Service recently hosted a panel event with three government innovators. The recent panel event and indivdual sessions hosted in 2020 (see below) highlight real cases and lessons learned that can help all agencies understand how best to apply emerging technologies.  Read our final report, our summary blogs, and watch the video replay of the sessions.



Business of Government Stories

The past 30 years provides important lessons both for today’s leaders and for those of future administrations. Little has been written about the role leaders and teams have played in the evolution of management reforms. Our “Business of Government Stories” series narrates the stories of many of the most influential events that have shaped government over the past generation. Our series focuses on the people behind this management evolution and features a podcast with reflections on the stories behind these reforms.

Read and listen to the stories.

Expert Insights: The Former Government Executives Council

The Former Government Executives Council provides insight and innovative ideas to improve government based on their past and extensive experience as senior officials at the Federal, State, and local levels. Learn more!

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Interviews with Leaders: The Business of Government Hour

Conversations with Leaders

Michael Peckham, Acting Chief Financial Officer & Director, Financial Management Portfolio - US Department of Health and Human Services' Program Support Center
Taka Ariga, Chief Data Scientist and Director of the Innovation Lab and Steve Sanford, Managing Director, Strategic Planning and External Liaison, GAO
Sanjay Gupta, Chief Technology Officer, Small Business Administration

Executive Director's Corner

My team and I were honored to be a part of three recent webinars.

  • The first was with the American Council for Technology (ACT) and Industry Advisory Council (IAC) where my colleagues Margie Graves, Mark Newsome, and I spoke with NIH and VA about innovative technologies such as AI during the time of COVID and what the future may hold post COVID.
  • I then spoke at NAPA's 20th Annual Social Equity Leadership Conference on Innovations in Data Science.  The session covered how data analytics can be used by scholars and practitioners to advance social justice and understanding ethics and AI.
  • The third webinar was with the National Association of State Chief Administrators where I discussed "Transforming Digital Services in Internal Operations."  The session highlighted how the pandemic heightened the focus on implementing modernized technologies to streamline and improve customer service.

I hope you enjoy these timely sessions.

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The Center in the News

Dan Chenok Video

 This audio/video library provides perspectives on key government issues through appearances in a variety of media outlets.  Watch!

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