Leadership Insights from "The Checklist Manifesto: How to Get Things Right"

Dr. Atul Gawande's The Checklist Manifesto: How to Get Things Right delves into the profound impact of using checklists to manage complexity and improve outcomes in various fields, from medicine to aviation to construction. Gawande, a renowned surgeon and public health researcher, illustrates how a simple tool like a checklist can revolutionize practices, ensuring consistency, efficiency, and safety.

Weekly Roundup: June 10-14, 2024

GAO Pounds Table for Feds to Clear Cyber Work Backlog. The federal government’s watchdog is giving agencies credit for big policy moves to improve cybersecurity but is pounding the table with urgency for those agencies to catch up on more than 500 previous recommendations for improving cybersecurity – including more thoroughly implementing the Biden administration’s recent cyber policy directives.  

A Path to Effective Leadership: Insights from John Kotter and Warren Bennis

Leadership is a multifaceted concept that has been explored from numerous angles. Sometimes it is a good idea to revisit insights offered not so long ago that may in fact help chart a path forward today. As the sayings go: “what’s old is new again” and “there are no real new ideas just new contexts”. Recently, as a peered across my bookcase two books caught my eye.

Exploring the Use of AI in Military & Defense Operations

As noted in a recent IBM Institute for Business Value research brief, “Artificial intelligence (AI) has become a critical and strategic capability for defense organizations around the world, offering immense benefits such as improved efficiency, accuracy, and decision making.

Emerging Technologies in Defense Intelligence: Balancing Innovation and Integration

Artificial intelligence (AI) has become a critical and strategic capability for defense organizations around the world, offering immense benefits such as improved efficiency, accuracy, and decision making.

It has the potential to revolutionize military operations to improve mission outcomes and gain decision advantage.(1)

Weekly Roundup: May 13-17, 2024

Best Places to Work top 10 list has a few new faces, and many familiar ones. After a couple years of uncertainty, satisfaction among federal employees is beginning to rise at many agencies.

Exploring Digital Transformation at the Centers for Medicare & Medicaid Services

Andrea Fletcher serves as the Chief Digital Strategy Officer and Director of the Digital Service at the Centers for Medicare & Medicaid Services (CMS). She explains that her office was established to address the need for talent and expertise in a variety of skills to tackle complex problems at the intersection of technology, innovation, and service design and delivery.

Leadership Lessons from Aaron Wildavsky's Speaking Truth to Power

Aaron Wildavsky, a renowned political scientist and policy analyst, has left a lasting impact on leadership studies through his extensive research and writings.


Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.