New Book: Transforming the Business of Government -- Summary and Resources

Over the last two months, we initiated a series posting each chapter of our latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance ( on this site. The purpose was to share the insights found in the book and get them into the hands and minds of as wide an audience as possible. This book commemorates the 25th anniversary of The IBM Center for The Business of Government.

Weekly Roundup: January 29-February 2, 2024

New cloud category sinks FITARA scores, but that’s not necessarily a bad thing. Federal agency scores plummeted on the 17th Federal IT Acquisition Reform Act (FITARA) scorecard. The reason for the drop in grades: Continued struggles to implement best practices for moving workloads and services to the cloud. But oversight leaders say the decrease in grades is not only expected, but not indicative of the progress agencies have made over the last decade.

Weekly Roundup: January 22-26, 2024

TMF funds 3 more agency projects to improve IT, customer service. The TMF is investing more than $70 million in a new wave of IT projects to modernize legacy IT and enable a higher level of customer service. Federal Chief Information Officer Clare Martorana said in a statement that the TMF investments will “strengthen cybersecurity, reduce burden for the federal workforce so they can focus on mission, and improve trust with the millions counting on the

Weekly Roundup: January 15-19, 2024

CISA mandates agencies close 2 cyber vulnerabilities immediately. Agencies have until the end of Monday to close two major cybersecurity vulnerabilities.

Year in Review 2023 and a Look Ahead

As we reflect on this past year, the IBM Center marked a significant milestone with the celebration of its 25th anniversary continuing to expand and diversify its mission to connect public management research with practice. Since 1998, we have helped public sector executives improve the effectiveness of government with practical insights and best practices. 

Transforming the Business of Government - Insights on Resiliency, Innovation, and Performance

Governments face increasingly serious, seemingly intractable public management challenges that go to the core of effective governance and leadership, testing the very form, structure, and capacity required to meet and overcome such challenges. Many problems facing public sector leaders are wickedly complex, do not respect bureaucratic boundaries, and are nonlinear and fluid in nature, “where very small effects may produce disproportionate impacts.” In many ways, traditional government approaches seem obsolete and incapable of meeting evolving complexity. Prescriptions

Weekly Roundup: January 1-5, 2024

Cyber risks to defense industrial supply chains are ‘substantially worse’ than other concerns. There is an outright conflict between cybersecurity and supply chain risk management (SCRM), and simply adding those together can lead to an increase in cyberattacks, a new report finds.

Workforce: Insights on Resiliency

Insights detailed in this chapter derive from the IBM Center blog, Preparing Government Workforces for Future Shocks as well as informed by the Future Shock roundtable discussion and resources.

Sustainability: Insights on Resiliency

Insights detailed in this chapter derive from the IBM Center report, Preparing Governments for Future Shocks: Building Climate Resilience, as well as informed by the Future Shock roundtable discussion and resources.

Weekly Roundup December 18-22, 2023

The amazing public servants the public doesn’t know. Tom Temin from will be presenting a series of interviews with a sample of Rank awardees in the coming days. People doing good without cynicism or hope of riches — how’s that for the holiday season in a year when all the news seems bad?


Leadership Fellow & Host
IBM Center for The Business of Government
600 14th Street, NW Second Floor
Washington, DC 20005
United States

Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.

Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.

Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.

Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.