Dr. Kathe Callahan

Dr. Kathe Callahan is an assistant professor in the School of Public Affairs and Administration at Rutgers, the State University of New Jersey, Campus at Newark. Dr. Callahan’s research and teaching interests focus on civic engagement, public sector accountability and performance measurement. In particular, she studies the impact of citizen participation on performance measurement and improvement. Dr.

Joseph Wholey

Joseph Wholey is Professor of Public Administration at the University of Southern California, where his work focuses on the use of strategic planning, performance measurement, and program evaluation to improve government performance and accountability. Previously, he served as senior advisor for performance and accountability at the U.S. General Accounting Office, and as senior advisor to the deputy director for Management at the U.S. Office of Management and Budget.

Linda Williams

Dr. Williams is an Assistant Professor at Arizona State University. Her scholarly research focuses on administrative law, environmental policy, and immigration policy. She is interested in the effects of climate change on the mitigation and adaption policies of local and state governments, comparative immigration and immigrant policies, and the process through which immigrant policies are carried out by local bureaucratic agencies. Ms.

Gary C. Bryner

GARY C. BRYNER, was named director of the Natural Resources Law Center in August 1999. He has bachelor's and master's degrees in Economics from the University of Utah, a PhD from Cornell University in Government, and a J.D. from Brigham Young University. He has been a guest fellow at the Brookings Institution, The National Academy of Public Administration, and the Natural Resources Law Center. He is a member of the steering committee of the National Clean Air Network. Before coming to the Center, he directed the Public Policy program at Brigham Young University.

Michael Barzelay

Michael Barzelay is Professor of Public Management and the Head of the Department of Management. He normally teaches core courses on the MPA Public Policy and Management, the MSc Public Management and Governance, and the MSc Health Economics, Policy, and Management programmes. He is also affiliated with the Department of Government and the Centre for Analysis of Risk and Regulation, within the Department of Accounting. Professor Barzelay is widely known for his 1992 book, Breaking Through Bureaucracy: A New Vision for Managing in Government.

Bruce T. Barkley, Sr.

Bruce T. Barkley, Sr. was a charter member of the federal Senior Executive Service (SES). He retired from the federal government and taught public administration and program management at the Keller Graduate School of Management in Atlanta, Georgia. Mr. Barkley held a variety of positions in government. Prior to his retirement, he served as Director, Office of Management Systems and Evaluation, United States Environmental Protection Agency.

Dr. Sandra O. Archibald

Dr. Sandra O. Archibald is Professor and Dean of the Evans School of Public Affairs, University of Washington; she holds a doctorate in agricultural economics from the University of California, Davis, and a master’s degree in Public Administration from the Goldman School of Public Policy, University of California, Berkeley.

Christopher Ansell

Christopher Ansell received his BA in Environmental Science from the University of Virginia in 1979 and worked at the U.S. Office of Technology Assessment from 1979 through 1984. He received his PhD in Political Science from the University of Chicago in 1993. He is currently Professor of Political Science at the University of California, Berkeley, where he teaches courses in public administration, organization theory, public policy, and regulation. Ansell’s current research focuses on how public agencies manage societal risks and govern unruly public problems.

Lisa Blomgren Amsler

Lisa Blomgren Amsler (formerly Bingham) is the Keller-Runden Professor of Public Service at Indiana University’s School of Public and Environmental Affairs, Bloomington, Indiana. Her research focuses on voice in governance and conflict management, with a focus on collaborative governance, public engagement, dispute resolution, and dispute system design. An elected fellow of the National Academy of Public Administration, Amsler has received national awards from four different professional associations.

What Is the Public's Role in Government?

So, who are we?  Customers?  Taxpayers? Citizens?  Or something else?  And how should government managers respond, given the differences implied by these various roles?  A recent academic article by Georgia State University professor John Clayton Thomas provides some useful context, as well as practical guidelines for public managers. He starts by saying it is not an “either/or” distinction, but rather “all of the above,” depending on context.