performance

Managing Risk the Smart Way

Submitted by on Wed, 01/03/2018 - 14:42

In their HBR article, “Managing Risks:  A New Framework,” Kaplan and Mikes say: “risk management is too often treated as a compliance issue that can be solved by drawing up lots of rules and making sure that all employees follow them.” 

Customer Service Bill Is Resurrected

Submitted by on Wed, 01/03/2018 - 12:17

Following the customer service initiatives launched by Gore’s reinventing government team in the 1990s, the federal government has waxed and waned on the importance of customer service in the course of serving the public.  Now that citizen satisfaction with government services is under 20 percent, a new law may turbo charge the emphasis if it is passed, since it would tie customer service to employees’ performance ratings.

Background

Leading the U.S. Social Security Administration: Insights from Commissioner Michael Astrue

Submitted by on Tue, 01/02/2018 - 16:36

Michael Astrue, Commissioner of the U.S. Social Security Administration joined me on The Business of Government Hour to explore these questions and so much more.

Leading the U.S. Social Security Administration: Insights from Commissioner Michael Astrue

Submitted by on Tue, 01/02/2018 - 15:02
What is the Social Security Administration doing to reduce disability backlogs? How is SSA improving service and stewardship efforts? What does the future hold for the United States Social Security Administration? Michael Astrue, Commissioner of the U.S. Social Security Administration joined me on The Business of Government Hour to explore these questions and so much more.

For over 75 years the U.S.

CAP Goals: A New Government Acronym (Part 1)

Submitted by on Tue, 01/02/2018 - 14:32
These goals stem from a new statutory requirement that the Office of Management and Budget identify and manage a small handful of cross-agency priority goals, covering both mission and mission-support functions.

OMB identified 14 CAP Goals.  Seven focus on mission-related functions.  Seven focus on mission-support.  All reflect existing initiatives but now have a higher profile.

CAP Goals: A New Government Acronym (Part 2)

Submitted by on Tue, 01/02/2018 - 14:31
Yesterday, I highlighted seven Cross-Agency Priority (CAP) Goals developed by OMB for the first time in response to the new GPRA Modernization Act of 2010. Here are highlights of seven additional CAP Goals responding to that new law’s requirement to address cross-cutting management challenges facing agencies.

CAP GOALS FOR MISSION-SUPPORT FUNCTIONS:

Reverse Auctioning: Saving Money and Increasing Transparency

Submitted by on Fri, 12/29/2017 - 17:19
Reverse auctions—auctions where an organization posts a buying requirement and interested suppliers drive prices down as they bid against one another to win the auction—are a simple idea whose time has come.

Reverse Auctioning: Saving Money and Increasing Transparency by Professor David C.Wyld, is the latest repo

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