business analytics

Thomas H. Davenport

Submitted by on Mon, 04/09/2018 - 13:31

Thomas H. Davenport holds the President’s Chair in Information Technology and Management at Babson College. At Babson he also leads the Process Management and Working Knowledge Research Centers. Professor Davenport is a widely published author and acclaimed speaker and consultant on the topics of business analytics, process management, information and knowledge management, reengineering, enterprise systems, and electronic business and markets. He has taught at the Harvard Business School, the University of Chicago, Dartmouth’s Tuck School of Business, and the University of Texas at Austin.

Making Data Real – Lessons From and For Federal Leaders

Submitted by on Tue, 01/23/2018 - 14:57

In a panel discussion (watch the video) led by the Partnership’s Judy England-Joseph, three government leaders detailed the lessons learned from their experience that can help other agencies in the sound use of analytics to make decisions. Specifically: Social Security Administration (SSA) - Gerald Ray runs the Disability Appeals process. He observed that the disability review process required significant knowledge of regulatory compliance as well as the specifics of each individual case.

Mission-Focused Analytics

Submitted by on Tue, 01/02/2018 - 13:28
What do we mean by “mission-focused analytics?” That is the focus of a new report co-sponsored by the Partnership for Public Service and the IBM Center for The Business of Government and released earlier today at an event with a panel of federal executives using analytics.

“It’s like peeling back an onion.  You cry a bit, then peel another layer and cry some more.”  That’s how Michelle Snyder, deputy chief operating officer of the Center for Medicare and Medicaid Servic

Davenport: Make Better Decisions

Submitted by on Wed, 12/20/2017 - 09:17

Noted business author Tom Davenport has an article, “Make Better Decisions,” in the November issue of Harvard Business Review . He describes the prevalence, in the business world, of what he calls “decision-making disorder,” but this also has real applicability to government.

From Data to Decisions II: Building an Analytics Culture

Submitted by on Tue, 10/16/2012 - 14:23

In our 2011 report on analytics use in the federal government, "From Data to Decisions: The Power of Analytics," we wrote about the tremendous budget pressures federal agencies face at a time when there is great public demand for government to be more effective and efficient. This report’s release sparked an overwhelmingly positive response from agency leaders and federal performance management practitioners who asked, “Where do we go from here?