Submitted by JKamensky on Wed, 11/07/2018 - 11:16
How the City of Hangzhou Assesses Agency Performance and Gathers Citizen Feedback
While the oversight of New York City’s performance system is run out of the Mayor’s office, in Hangzhou, an independent commission assesses agency performance and gathers extensive citizen feedback. This is a leading-edge approach in China. Most other Chinese cities operate more like New York City, with their performance management system and oversight being managed by a bureau within the city’s government, with more of a focus on compliance and less on problem-solving.
Submitted by JKamensky on Mon, 11/05/2018 - 13:01
There’s been a decades-long movement in the U.S. to increase citizens’ involvement in government, and for government services to be more citizen-centric. As a result, we expect to see such initiatives in cities across the U.S., but what about in China? Interestingly, there is a real commitment in some cities in China to listen, and respond, to their citizens.
Submitted by JKamensky on Fri, 10/26/2018 - 11:28
Submitted by rgordon on Thu, 10/25/2018 - 08:31
Submitted by JKamensky on Fri, 10/19/2018 - 13:13
Submitted by rgordon on Fri, 10/12/2018 - 11:31
At any given moment in time, governments in the United States and around the globe carry out key missions in service of their citizens, learn from and engage with partners in other sectors, and act as cost-effective stewards of public resources. The countless positive daily actions of government leaders go largely unrecognized amidst a constant focus on the highly visible but far smaller set of challenges and problems faced by the public sector.
Submitted by JKamensky on Fri, 10/12/2018 - 09:21
Submitted by JKamensky on Fri, 10/05/2018 - 15:33
Submitted by rgordon on Tue, 09/25/2018 - 11:35
We are told that innovation is the process of improving or adapting a service, product, or system in order to deliver better results and create value. It turns out that most innovations are the result of the curiosity of employees, not the creation of an innovation office staffed by specialized “innovators.”
Submitted by rgordon on Tue, 09/18/2018 - 09:03
Last year, The Economist wrote that “data is the new oil.” And in the government, this perspective is increasingly reflected in its priorities. For example, the current Administration has made the development and implementation of a Federal Data Strategy a key element in its management reform efforts in coming years.