Karen Howard

Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS)

Submitted by on Mon, 01/22/2024 - 15:09
What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS.
Broadcast Date: 
Monday, January 22, 2024 - 15:06
Author: 
Karen Howard
Audio: 
Audio icon karen_howard_podcast_abc.mp3

Karen Howard, Executive Director, Office of Online Services - IRS

Submitted by on Mon, 01/22/2024 - 15:05
Ms. Howard joined the IRS in August of 2020 with over 35 years of private sector retail, manufacturing and financial services consumer direct operations and marketing leadership experience. In her public service role with the IRS, she and her team are charged with translating the taxpayer community’s voice and behavior, and internal stakeholder requirements, into an empowered user experience that enables easy access to tax-related information and simplified ways to fulfill tax obligations with digital tools and services.
Executive Director
Internal Revenue Service
United States

Ms. Howard joined the IRS in August of 2020 with over 35 years of private sector retail, manufacturing and financial services consumer direct operations and marketing leadership experience. In her public service role with the IRS, she and her team are charged with translating the taxpayer community’s voice and behavior, and internal stakeholder requirements, into an empowered user experience that enables easy access to tax-related information and simplified ways to fulfill tax obligations with digital tools and services. Karen has a Bachelor of Science degree from Western Carolina University and several industry certifications in various project management methodologies and master data management.