Dr. Anne Lord Bailey, PharmD, BCPS

Submitted by on Mon, 02/26/2024 - 11:41
Dr. Anne Lord Bailey is Executive Director, Strategic Initiatives Lab within VHA’s Office of Healthcare Innovation and Learning (HIL). Dr. Bailey started her health care career as a pharmacy resident and then pharmacy practitioner for Western North Carolina VA Healthcare System (WNCVAHCS) in Asheville, NC, focused on Hepatitis C and innovative care models. In 2017, she began the Innovation Program at WNCVAHCS, and in 2020, she joined the HIL team to lead implementation of emerging technology. In 2021, Dr.

Weekly Roundup: February 19-23, 2024

Submitted by on Fri, 02/23/2024 - 15:33

VA puts 40 AI uses cases into ‘operational phase’ to meet its health care mission. The Department of Veterans Affairs (VA) sees artificial intelligence tools as a way to provide a higher level of care to veterans, while reducing administrative tasks and burnout among its employees. VA has identified over 100 AI use cases so far.

Weekly Roundup: February 12-16, 2024

Submitted by on Fri, 02/16/2024 - 22:39

VA watchdog warns EHR issue puts 250,000 veterans at risk of medication mix-ups. The VA Office of Inspector General (VA OIG) told members of the House VA Committee that if veterans see treatment at one of five sites using the department’s new Oracle-Cerner EHR, then receive care at a VA facility using its legacy Vista EHR, their medication information may be incorrect.

Learning Agendas Offer Promise to Improve Federal Strategic Planning

Submitted by on Wed, 02/14/2024 - 20:09

Why? Because the Evidence Act requires agency leaders to develop annual evaluation plans and a multi-year evaluation plan, also referred to as a learning agenda, which should lead to better internal coordination and greater consideration of data and evidence in the strategic planning process. 

What is a learning agenda?

New Book: Transforming the Business of Government -- Summary and Resources

Submitted by on Tue, 02/13/2024 - 23:23

Over the last two months, we initiated a series posting each chapter of our latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance (https://bit.ly/3Nss2Tw) on this site. The purpose was to share the insights found in the book and get them into the hands and minds of as wide an audience as possible. This book commemorates the 25th anniversary of The IBM Center for The Business of Government.

Transforming the Business of Government -- Acknowledgments

This book commemorates the 25th anniversary of The IBM Center for The Business of Government. Over the last quarter-century of connecting research to practice, we have benefited greatly from collaborating with partners, through various networks and ecosystems, who also find value in improving the management and operation of government.

Sixteen Habits of Highly Effective Governments (Part Two)

Submitted by on Fri, 02/09/2024 - 13:20

In our first blog, we discussed the criticality of government performance to public service delivery and achievement of national development goals. We also covered the first four habits of highly effective government. Below we continue our presentation of the habits of highly effective governments.

 

Habit # 5

Building and Maintaining Customer Trust in Government Services

Submitted by on Thu, 02/08/2024 - 20:25

In the Gettysburg address, President Abraham Lincoln made famous the reference to “government of the people, by the people, for the people.” He did so at the height of the Civil War, a time when belief in the United States was fractured almost to the point of no return. While the nation has come a long way since 1863, the faith Americans have in the federal government is at a new sustained low.

Heath Mitchell - FEMA’s Federal Insurance Directorate

Submitted by on Thu, 02/08/2024 - 19:32
Heath Mitchell supports front office operations for FEMA’s Federal Insurance Directorate in Washington, D.C., where he coordinates activities for the High Impact Service: filing a claim under the National Flood Insurance Program. Heath Co-Chairs FEMA’s Grassroots Customer Experience Community, which advocates for more FEMA services to embrace principles of human-centered design.

Michael Windle, Marketing Section Chief - National Flood Insurance Program

Submitted by on Thu, 02/08/2024 - 19:28
Michael Windle leads marketing efforts for FEMA’s National Flood Insurance Program. He previously served as CX Team Lead in FEMA’s Individual Assistance Division, and also worked at OMB leading the Recovering from a Disaster Life Experience effort created by Executive Order 14058. In 2020, Michael founded FEMA’s Grassroots Customer Experience Community.

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