Submitted by TFryer on Fri, 01/19/2018 - 15:43
Customer Service. Federal News Radio interviewed GSA’s Martha Dorris about progress on the Administration’s goal to improve customer experience with government services. She says GSA is developing a digital “Voice of the Customer” toolkit for agencies that include a range of electronic approaches, such as the pilot “Feedback USA” button for instant feedback, and digital analytics to assess 4,000 federal websites. The Shrinking Millennials. According to Federal News Radio, :Federal agencies are finding it increasingly more difficult to recruit and retain younger employees. . .