Submitted by TFryer on Thu, 01/18/2018 - 14:39
While the government recognizes the importance of obtaining public feedback and is beginning to encourage more feedback on their everyday services, the potential for criticism can be a barrier to adopting those feedback tools. Still, organizations like the US Department of State, TSA, and the State of Georgia are overcoming those barriers in order to reap the benefits of feedback. The ability to convert feedback into action is dependent on the integrity of it.