The 2009 White House Open Government Directive requires all federal
government agencies to “open new forms of communication between
government and the people.” In response, agencies quickly adopted a
wide range of social media platforms, such as blogs, wikis, webcasts,
and social networking sites, that have become popular channels to
increase participation, transparency and collaboration of government
agencies with the public. However, there were few government-wide
standards. In June 2011, the Government Accountability Office (GAO)