 Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS) Broadcast Date:
Monday, January 22, 2024 What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS. The Business of
Government Hour 
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The Business of Government Hour is a weekly conversation with government executives and thought leaders who are changing the way government does business. Host Michael J. Keegan speaks to guests about leadership, public management, innovation, and their vision of government in the 21st century. Interviews are informative, insightful, and in-depth conversations on topics & trends at the intersection of government, technology, and leadership.
Federal News Radio 1500-AM: Mondays at 11 a.m. and Fridays at 1 p.m. Subscribe to our program on iTunes or PodcastOne.
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