Reports
The success of the Incident Command System (ICS) as a hierarchical-network organizational model in emergencies such as forest fires led to its being designated by the federal government as the preferred approach for responding to emergencies. However,...
A major challenge facing the public sector in the years ahead will be to manage across boundaries. To better understand the challenge of boundary-spanning management, this report profiles Dr. Helen Gayle, Director of the National Center for HIV, STD,...
This project describes the many human resource innovations that have taken place in the Internal Revenue Service over the past five years. Organizational human resource innovations include splitting the personnel function in IRS into three parts: the...
This study addresses the history, implementation, management, institutionalization and evaluation of the world’s largest employment mediation program, the United States Postal Service’s REDRESS (Resolve Employment Disputes, Reach Equitable Solutions...
This project proposes to find and track current government use of performance measures for monitoring e-government performance at the local, state and federal levels. This information can then be used by other jurisdictions to aid in their own...
This report examines the implementation of welfare reform in the United States, specifically in New York City. In the future, many local governments will be faced with the challenge and opportunities presented by the presence of former welfare...
One of the most dramatic changes in U.S. policy in decades, largely undocumented, is the gradual shift from funding individual projects to funding science centers. This study includes historical analysis of the evolution of science centers, focusing...
This report analyzes and evaluates telecommuting in the public sector. It focuses on two federal agencies to describe the implementation and management of telecommuting. The results are recommendations of best practices and suggestions for improvement...
This report documents examples of milestone contracting between public agencies and social service nonprofit agencies, with a particular focus on a recent innovation in Oklahoma's way of managing its contracts with nonprofit organizations. Oklahoma's...
Since its creation in 1953 as an amalgam of several existing agencies, the U.S. Department of Health and Human Services (originally the Department of Health, education and Welfare) has struggled to find the appropriate balance between centralized...