Reports
This report showcases two large federal agencies that adapted the balanced scorecard approach to their operations and have used it for more than five years to drive improved performance. The challenge, the authors note, isn’t creating a scorecard; it’s...
This report is targeted to the growing pool of government managers who are responsible for managing professional services contracts. It gleans a dozen best practices, based on real-world experience, currently used by successful managers across the...
Since 1998, the IBM center for The Business of Government has been studying the substantial changes that are under way at all levels of government within the United States and in other nations across the world. These changes are being driven by a...
This report develops a tool-kit of practical advice for would-be public management innovators based on the experiences of successful public management innovators in a variety of countries. Through a survey of the Commonwealth Association for Public...
Metzenbaum sets forth five building blocks - tools and techniques for constructing a good measurement system for an organization. And she describes six practices that leaders need to use to make appropriately designed systems work properly. This report...
This report can be viewed as a public manager’s primer on collaborative networks. It distills key concepts about the types and purposes of networks and, more importantly, what managers need to do if they find themselves in charge of or participating in...
Professor Oster examines air traffic control systems in Canada and the United Kingdom to see whether their experience with funding capital investments might be applicable to the United States. Both Canada and the United Kingdom have converted to...
Professor Gilmour’s report examines OMB's PART initiative from a practical standpoint: How have federal agencies dealt with the requirements of PART? What strategies have they employed to be successful? What challenges do they face? His report...
This report asserts that while the United States and other governments have taken steps to secure international transportation systems, supply chains remain vulnerable to terrorist attacks and are exposed to the introduction of unauthorized people or...
In less than a decade, the number of taxpayers filing their tax returns electronically has gone from 20 percent in 1998 to 57 percent in 2006. In evaluating the IRS e-file program, Dr. Holden uses an "innovation adoption model" to describe what the IRS...