Ten Challenges Facing Public Managers

The IBM Center is looked to as a source for starting dialogues on a broad range of public management topics. For the past ten years, we have studied the critical changes that are underway at all levels of government in the United States and around the world. Along the way, the Center has helped frame a number of significant management policy issues facing government.

LIVING WELL:Transforming America's Health Care

This paper outlines the challenges facing the U.S. health care system, how prevention can help address these challenges, examples of wellness and prevention programs, suggestions for program components and design, and proposed standards for the federal government to adopt to promote quality and effective programs. The Living Well plan brings together the best preventive care knowledge from the public and private sectors and offers the first real opportunity to transform the health of Americans, improve the quality of health care, and slow the growth of health care costs.

Seven Steps of Effective Workforce Planning

This report introduces the Seven-Step Workforce Planning model, which provides a sound framework for understanding the basic elements of workforce planning. The model incorporates workforce planning concepts from two organizations: the International Public Management Association for Human Resources and the Office of Personnel Management.

What All Mayors Would Like to Know About Baltimore’s CitiStat Performance Strategy

Dr. Behn prepared this report to summarize and present the questions most frequently posed to citiStat staff and to Mayor Martin O'Malley. The report explains how CitiStat should be viewed as a management strategy rather than a management system. When viewed as a management strategy, Dr. Behn argues, the program can be replicated and customized to each mayor's individual needs and priorities. A key insight is that there is no single, right approach as to how to develop a successful management performance and accountability structure.

Benchmarking Procurement Practices in Higher Education

This report focuses on the procurement function within higher education. Since universities are spending billions of dollars on a range of goods and services, it seemed prudent to conduct a benchmarking study of procurement practices across a broad range of colleges and universities. This study seeks to uncover leading practices that colleges and universities across the nation, as well as other nonprofit organizations, may consider adopting as they wrestle with common financial challenges.

Transforming Federal Property Management: A Case for Public-Private Partnerships

Professor Long’s report considers the potential for public-private partnerships as a response to federal property management issues. This report focuses on the major property-related issues and the author assesses how public-private partnerships (PPP) might be used to resolve problems such as excess and underutilized property, deteriorating facilities, and reliance on costly leasing. All these issues pose significant challenges to federal property management. The use of PPPs has the potential to effectively respond to these challenges.

Six Trends Transforming Government

Since 1998, the IBM center for The Business of Government has been studying the substantial changes that are under way at all levels of government within the United States and in other nations across the world. These changes are being driven by a series of new imperatives in the United States. Fortunately, there is now a set of trends that seems to be responding to these imperatives and is leading to more results-oriented government.

Using the Balanced Scorecard: Lessons Learned from the U.S. Postal Service and the Defense Finance and Accounting Service

This report showcases two large federal agencies that adapted the balanced scorecard approach to their operations and have used it for more than five years to drive improved performance.

Moving from Outputs to Outcomes: Practical Advice from Governments Around the World

Perrin’s report provides substantial evidence that countries are moving toward a results-oriented approach in a wide variety of government contexts. Until recently, the process and performance of government has been judged largely on inputs, activities, and outputs. Based on a two-day forum sponsored by the World Bank and the IBM Center involving officials from six developed and six developing countries Perrin identifies state-of-the-art practices and thinking that go beyond the current literature.Managing for Performance and Results

Global Movement Management: Securing the Global Economy

Global Movement Management (GMM) is a comprehensive and achievable framework for securing the key flows - people, goods, conveyances, money, and information - in the global economy against disruptive threats and building resiliency into the system. This framework can help overcome the key impediments to efforts to promote security in the global movement system, and motivate key stakeholders to work together to integrate security and resilience into the system.