IT Outsourcing: A Primer for Public Managers

This report assesses the potential of using application service providers (ASPs) for improving the efficiency and effectiveness of public information and service delivery. Renting application services allows government to use the most advanced applications and technology at an affordable rate. ASPs address such e-government challenges such as lack of technology-trained staff, capital investment, implementation and maintenance, and uncertainty associated with fast-pace technological changes. Market-Based Government

Leveraging Networks: A Guide for Public Managers Working Across Organizations

This project examines the changing operational challenges faced by today’s public managers as they participate in collaborative undertakings with other governments and the nongovernmental sector. The lessons are derived from experiences in several Midwestern states, where many established networks operate. Collaboration: Networks and PartnershipsMissions and Programs


Measuring the Performance in E-Government

This project proposes to find and track current government use of performance measures for monitoring e-government performance at the local, state and federal levels. This information can then be used by other jurisdictions to aid in their own performance measurement efforts-- to the benefit of all e-government activities. minnesota, mississippi, texas, virginia Technology and E-Government

Public-Private Strategic Partnerships: The U.S. Postal Service-Federal Express Alliance

In recent years, postal services around the world have been transformed, adopting private sector operational modes and efficiencies. Services have acquired for-profit firms in delivery, logistics and freight forwarding, or established strategic alliances with them. This project reviews government and for profit postal operation alliances around the world to identify the best practices to guide future alliances. usps, postal service, federal express, Collaboration: Networks and Partnerships

Public-Sector Information Security: A Call to Action for Public-Sector CIOs

This report expands upon the themes and issues raised at a forum on Security and Critical Infrastructure Protection sponsored by the National Association of State Chief Information Officers (NASCIO). At the forum, held in November 2001, conference participants identified a series of actions designed to combat emerging cyber-threats to security and critical infrastructure. Subsequent to the Forum, NASCIO asked Don Heiman, former Chief Information Officer of the State of Kansas, to develop recommendations for improving public-sector information security.

Rethinking U.S. Environmental Protection Policy: Management Challenges for a New Administration

This report assesses the current command-and-control approaches to federal environmental management. In addition, the study examines the forces driving corporations to integrate environmental management into their overall business strategies and provides recommendations for revising public environmental management policy. The report also examines the role of EPA in the next administration to leverage the potential of private sector environmental management practices.Green

The Challenge of Developing Cross-Agency Measures: A Case Study of the Office of National Drug Control Policy

This report presents a case-study of the Office of National Drug Control Policy’s development and implementation of a performance measures system. The study examines how the agency moved to a system of accountability linked to program resources and offers insight into the challenge of holding agencies accountable for programs that cut across organizational lines. Managing for Performance and Results

Trans-Atlantic Experiences in Health Reform: The United Kingdom's National Health Service and the United States Veterans Health Administration

This report includes a comparative study of the NHS and VHA reforms, and examines how two large public systems responded to the challenge of health reform. The study evaluates the reform impacts on health service delivery in each setting, explores how implementation was managed, and describes the effects on organization, workforce, and culture. Organizational Transformation


Restoring Trust in Government: The Potential of Digital Citizen Participation

Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on public issues without relying on interest groups or other intermediaries? Technology has created new tools for allowing citizens to more meaningfully participate in a dialogue with their fellow citizens and their government.